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Term & Conditions

Driver's License & Age

The drivers and hirer must be between 23 and 65 years of age and must possess a valid driving license in Malaysia or valid international driving license with at least two years driving experience. Malaysian "P" license is not accepted. 

Rates

Rates are quoted in Ringgit Malaysia. Daily rental rates cover a full 24 hours with unlimited mileage. Excess hour is calculated at 1/12 of the daily rental rates. Rental rates are subject to 6% goods & service tax (GST). 

Minimum Rental Period

A minimum rental period of 1 day is applicable. 

Insurance

Rates include unlimited liability insurance coverage of third party bodily injuries and passenger risk and third party property damage up to MYR 100,000. 

Collision Damage Waiver (CDW)

  Car Group A B C D E
Row 1 Non-Waiverable Excess (All rental included Std Insurance) MYR 1000 MYR 1500 MYR 2500 MYR 3500 MYR 5000
Row 2 Purchase of CDW / day rate MYR 20 MYR 30 MYR 40 MYR 45 MYR 50
Row 3 Reduced Non Waiverable Excess MYR 500 MYR 750 MYR 1500 MYR 2500 MYR 3500
Note: Zero Excess is not available
  • All rental rate quoted is inclusive a standard hire & drive insurance with a non waiverable excess amount specify in Row 1 which hirer has to responsible if the vehicle is damage in an accident.
  • However, hirer has the option to purchase extra CDW coverage at a daily rate shown in Row 2 to further reduce the insurance non - waiverable excess amount as shown in Row 3.
  • Missing items, car accessories, scratch and dents are not protected by the standard hire & drive insurance and also by the purchase of CDW. It will be the responsible of hirer.
  • In the event if the car damage is caused by Hirer driving under the influence of alcohol or any intoxicating substance, all damage cost incurred will be the full responsibility of the Hirer including loss of use.
  • CDW coverage will only be effective with the availability of a police report within 24 hours pertaining to the damages caused to the rental vehicles by accident and the accident is notified to Suria Car Company in the first place when the accident happen.

PAI

Personal Accident Insurance is available upon request. In the event of car accident, PAI provides each driver and passenger coverage of up to MYR 10,000 for death and total permanent disability. Insurance will pay MYR 1,000 for driver and MYR 500 for passenger each for medical reimbursement. The total claim per car is depend on the seating capacity allowed for the vehicle. (Rates subject to 6% GST & Terms of PAI subject to the current engaged insurance company). 

Payment

We accept all major credit cards. Visa / Master Card / Amex. 

Parking Fee and Traffic Fines

The renter is liable for all parking and traffic summonses incurred for the duration of the rental. An additional MYR 50 administration fees will be charged to the renter above any traffic fine for any violation arising from renter’s use of the vehicle. 

Petrol

Rental vehicle comes with a full tank of unleaded petrol and must be returned likewise. Otherwise the hirer will be charged for refuelling cost. 

Extension of Rental

It is important that hirer must inform Suria Car immediately in the event of extension of rental, because need to facilitate the insurance coverage. Failure to do so will mean the hirer is driving the car without insurance & Suria Car permission. 

One Way Rental Fees / Delivery & Collection Service in KL City Centre & Out of Office Hours

Suria will charge one way rental fees for out of state from MYR 200 to MYR 480 depending on the final destination hirer will like to drop off the car. Example of One Way Rental Fees: Rent from Kuala Lumpur and drop off in Penang, Johor, Melaka and vice versa. Hirer is advised to refer the one way rental fees with Suria during the booking process.Suria will charge a minimum of MYR 30 or above per way for delivering the rental vehicle to a specific address specified by the hirer in the booking form for booking made within the same state.A sum of MYR 50 will be charged for picking up and returning the rental vehicle during out of office hour as will be shown in the online booking summary form. 

GPS

GPS maps can be arranged at MYR 15 per days or MYR 150 per rental per month. Subject to 6% GST. 

Baby Chair

Baby chair can be arranged at MYR 9 per days or MYR 50 per rental per month. Subject to 6% GST. 

Repair

Any cost of repair during rental period will only be refunded with the presentation of supplier's original receipt and damage parts. Any repair exceeding MYR 100 must get prior approval from the car hire company. 

Breakdown Service

Suria Car Rental has appointed Automobile Association of Malaysia (AAM) for the 24 hours breakdown service assistant to assist the hirer in case of emergency need. 

Restriction Area & Road

All Suria Car vehicles are not allowed to be driven in Singapore and Thailand. All rental vehicles not for use in off-roads, unsealed or unmade roads or surfaces. 

Collecting Rental Car

  • A valid credit card in the name of hirer must be presented to the duty officer while collecting the rental vehicle for charging. Please make sure there is a sufficient fund in the Credit Card. Failure to do so, Suria Car will not release the rental vehicle to the hirer and no refund will be accepted.
  • A valid driving license, travel documents and passport shall be presented to the duty officer. A copy is needed please prepare it.
  • There will be a waiting charge for any rental vehicle that is not collected after the 2nd hour from the original collection time.
  • If we are not informed about the delay or late, we will consider as No Show after waiting for 2 hours from the original collection time.

Cancellation Policy

  • Cancellation fees of MYR 68 for cancellation made less than14 days before your actual rental date.
  • Cancellation fees of MYR 108 for cancellation made within 13 to 4 days before your actual rental date.
  • Cancellation fees of MYR 158 for cancellation less than 3 days before your actual rental date.
  • No refund will be given if No Show for car pick up.
  • Cancellation can only be made via written notification through email (sales@suriacarrental.com.my).
  • 1 day equal to 24 hours.
 
SURIA CAR RENTAL & TOUR SDN. BHD.
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